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You have questions? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at: contact@chienalafolie.com
Orders are usually dispatched from our warehouses within 2 working days.
It then takes between 9 and 21 working days + Saturday delivery for your item to arrive at your home.
In busy periods, it may take up to 6 days before dispatch. Our parcels circulate with La Poste, we do not work with relay points.
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't get everything at the same time.
Our average delivery times are 9 to 21 working days + Saturday delivery. Some packages may take a little longer than this.
However, if you still have not received your package after 35 working days after ordering, then we will refund you in full and you can keep the item when you receive it.
Contact us atcontact@chienalafolie.com to report an item not received
Despite our strict selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@chienalafolie.com with the following details:
You will not need to return the product and we will refund the amount of your order directly to you in the form of a purchase voucher (if you wish another form of refund, please let us know).
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
GOT MORE QUESTIONS?
Our customer service team is here to help find the right cleanses for you, and to support you throughout your cleansing journey. You can call, WhatsApp or email us.
