Privacy policy

PRIVACY POLICY

Last updated: February 18, 2026

At Chienalafolie, we place paramount importance on protecting your privacy. This policy describes how we collect, use, and disclose your personal information when you use our Services, in compliance with Quebec's Law 25 and the standards of the Shopify platform.

1. INFORMATION COLLECTION

When you visit our store, we collect certain information necessary to process your orders and improve your experience.

Information You Provide to Us
* Identity and Contact: First name, last name, shipping address, billing address, email.
* Order Data: Items purchased, transaction history, order notes.
* Communications: The content of your exchanges with our customer service.

Information Collected Automatically
* Device Data: Browser version, IP address, time zone, cookie information.
* Interactions: Product pages viewed, search terms used on the site.
This data is collected via cookies and similar technologies powered by Carrd and Shopify.

2. USE OF YOUR DATA

We use your personal information to:
1. Contract Execution: Process your payments, ship your orders, manage returns, and send you invoices.
2. Communication: Provide after-sales service and answer your questions.
3. Security: Detect potential fraud and secure the platform.
4. Marketing (with consent): If you have opted in, send you information about our new products like the Coffee Wood or the Coconut Duo.

3. SHARING WITH THIRD PARTIES

We never sell your data. We only share it with partners essential to the operation of the store:
* Shopify: Our e-commerce platform provider. Your data is processed according to their Privacy Policy.
* Payment Processors: To secure your bank transactions (we never store your full card numbers).
* Logistics Services: For the physical delivery of your packages.
* Legal Obligations: If required by law or to protect our rights.

4. SECURITY AND INTERNATIONAL TRANSFERS

Your information may be transferred and processed outside of Quebec (notably on Shopify's servers in Canada and the United States). By using our Services, you consent to these transfers which are governed by strict security measures.
We retain your data for as long as necessary for our operations and to comply with our accounting and tax obligations.

5. YOUR RIGHTS (LAW 25)

In accordance with Quebec legislation, you have the following rights regarding your data:
* Right of access and rectification.
* Right to withdraw your consent at any time.
* Right to the erasure of your personal information ("Right to be forgotten").

6. DATA PROTECTION OFFICER

Chienalafolie Management
Email: contact@chienalafolie.com
Address: Repentigny, Quebec, Canada

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This policy may be updated to reflect operational or legal changes.