Refund policy

RETURN POLICY (14 DAYS)

We accept returns within 14 days of receipt.Strict Hygiene Condition (CRITICAL)
For reasons of canine safety and cross-contamination prevention, we accept no returns on products that are:
1. Removed from their original packaging.
2. Used or chewed.
3. Containing hair or odors.

* Fees: Return shipping costs are the sole responsibility of the customer (unless defective).
* Sales: Promotional or clearance items are Final Sale.

RETURN PROCEDURE

1. Contact us at contact@chienalafolie.com with your order number.
2. After validation, we will provide you with the return address.
3. Use a service with tracking (we are not responsible for lost packages).

DEFECTIVE PRODUCTS

If you receive a product with a major manufacturing defect, contact us within 48 hours of receipt with a clear photo. We will proceed with a replacement at our expense.